Information is not passing through to Mailchimp upon submitting

  • yfrigi
    Asked on January 4, 2018 at 3:09 AM

    My integration with mailchimp worked until Dec 27, 2017 when I stopped getting new submissions in MailChimp. I've checked the integration and everything in jotform says it is working properly but I'm still missing this week's submissions on mailchimp. Any ideas?

  • Nik_C
    Replied on January 4, 2018 at 6:24 AM

    I checked your form and I was able to replicate this problem.

    I forwarded this thread to our backend team for further checking, we will notify you further through this thread.

    Thank you!

  • NeilVicente
    Replied on January 9, 2018 at 6:28 AM

    I checked our logs and found out that the issue is caused by the encryption on your form, but the errors stopped January 7th.

    Did you recently disable encryption for your form? 

  • yfrigi
    Replied on January 9, 2018 at 11:58 AM

    Yes.  I had to disable it because otherwise it would not work.  Now I have a mix of encrypted and unencrypted submissions and that makes it difficult when downloading csvs etc.

  • NeilVicente
    Replied on January 25, 2018 at 7:50 AM

    Hi there,

    The issue is indeed caused by encryption. Data entered by your users will be encrypted prior to having them submitted to our servers. Only you can and will have access to this data (through the private key file).

    Thus, JotForm is not able to send the expected data to MailChimp (email and full name, for example).

    With that said, unfortunately, there isn't an immediate solution for now except disabling encryption.

    We'll keep you posted if and when our engineers come up with a permanent solution.


  • hasan JotForm Developer
    Replied on January 25, 2018 at 8:42 AM


    As my colleague stated, in encrypted forms, we were unable to read your submissions, therefore we can not notify third-party services. We shouldn't be actually, otherwise, we can not keep the promise on encrypted forms.

    What missing is, we should have warned you before enabling this feature. I'll forward this to our UI designers.

    Thank you for your report.