Not receiving the reset password email.

  • Jennifer Blake
    Asked on March 22, 2018 at 2:15 AM

    Hi I can't tell if I have an account or not. I had a kid create my website years ago and I know he used jotform on my site in the past. I am creating a new website and thought of using jotform again. I entered my email address for "forgot password" because while trying to create a new account I was told I could not use my email address, so I thought it was in use. Needless to say, I never received an email to reset my password. Can you help?


    thanks so much

  • Jed_C
    Replied on March 22, 2018 at 7:19 AM

    Upon checking your email, it shows that it registered under "blakesofa" account. If you forgot your password, kindly go to and click on Login > Forgot password?

    1516403873forgot pass Screenshot 10

    Please try resetting your password again and let us know if you are still not receiving an email. Looking forward for your response.