Jotform pages not show youtube thumbnail grabber

1. Browser Compatibility: Sometimes, issues with certain features not displaying correctly can be attributed to browser compatibility issues. Ensure that you're using a supported browser and that it's up-to-date.
2. JavaScript Errors: JavaScript errors on the page can prevent certain features, such as the YouTube thumbnail grabber, from functioning properly. Check your browser's console for any error messages and address them accordingly.
3. Internet Connection: Slow or unstable internet connections can sometimes prevent certain page elements from loading correctly. Make sure you have a stable internet connection and try refreshing the page.

Hi Albert,

Thanks for reaching out to Jotform Support. I am sorry you are having an issue with this. Are you having an issue with the YouTube widget? I've checked your account and I was not able to find any forms in it. Can you please provide us with the Form URL you are referring to and I can take a look at what's going on? Let me show you where to find the Form URL:

1. In Form Builder, click on Publish in the orange navigation bar.
2. You will immediately see the Form URL, click on the Copy Link button.

Once we hear back from you we can move forward with a solution.

Occasionally, issues with third-party integrations like YouTube thumbnail grabber may arise due to updates or maintenance on the provider's end. Check youtube thumbnail downloader for any announcements or updates from JotForm regarding known issues or maintenance periods.

Hi Albert,

Thanks for getting back to us. I'm uncertain about the specific areas where you're encountering difficulties. Can you explain a bit more about the issue, so I can get a better idea of what's happening? I can investigate that if you can send a screenshot of what’s happening. We’ve got a guide here explaining how to do that.

Once we have a better idea of what’s going on, we’ll be able to come up with a solution.