Sign Document - how to add signature and view the status

  • blaqfire
    Asked on April 29, 2024 at 4:50 PM

    Hi I am using sign builder for the first time.

    I tested it out and sent out an agreement that needs a signature.

    I clicked the button that says sign.

    It said I would get an email and I didn't.

    It says the document has been signed.

    Where? It's not signed on the document. Just the name in the square. Is that supposed to be a signature?

    I also don't see a signature on the document. what am I doing wrong?

    Jotform Thread 14378531 Screenshot
  • Lesther JotForm Support
    Replied on April 29, 2024 at 5:55 PM

    Hi Kimesha,

    Thanks for reaching out to Jotform Support. I found the Speaker Agreement Sign Document in your account. There's no Signature field in it but only the Date and Full Name elements. Add the Signature field to give an area for the responder to sign the document. Just click on the Add Elements at the upper left, then click on the Signature to add.

    Sign Document   how to add signature and view the status Image 1 Screenshot 30

    You can view the signed documents in the Inbox page. There are tabs at the top of the page where you can view the completed documents, waiting for your signature, and waiting signatures from the other signers. The image below shows Kimesha signed the document already and Kamilah only viewed the document but didn't sign it yet. If Kamilah didn't get the email, click on the Send Reminder Email button at the upper right.

    Sign Document   how to add signature and view the status Image 2 Screenshot 41

    Let us know if you have any other questions.