alexisoberreitAnswered on May 04, 2018 03:08 PM
I've used JotForm for a few years with no problems, mainly to take in inscriptions for a summer music workshop with about 70 participants. This year we have 68 submissions but there's a problem with the Excel download. If I click on the "download" button it downloads ok (the download appears bottom left on my screen) but when I open the download only the Excel app opens, without any document. Tried several times without success.
Kevin Support Team LeadAnswered on May 04, 2018 04:13 PM
Your data is actually stored in our Europe datacenter, are you currently located in EU?
If not, then you may need to transfer it to a datacenter out of Europe in order to access the data, this can be done on the Data section of your account: https://www.jotform.com/myaccount/data
If you keep experiencing the issue, let us know.