I've used JotForm for a few years with no problems, mainly to take in i

I've used JotForm for a few years with no problems, mainly to take in inscriptions for a summer music workshop with about 70 participants. This year we have 68 submissions but there's a problem with the Excel download. If I click on the "download" button it downloads ok (the download appears bottom left on my screen) but when I open the download only the Excel app opens, without any document. Tried several times without success.

Your data is actually stored in our Europe datacenter, are you currently located in EU? 

If not, then you may need to transfer it to a datacenter out of Europe in order to access the data, this can be done on the Data section of your account: https://www.jotform.com/myaccount/data 

If you keep experiencing the issue, let us know.