Account: password reset instruction

  • Emily Mitis
    Asked on May 18, 2018 at 3:03 PM

    I've selected "forgot password" and it says reset instructions have been sent, but it's been several minutes. I need to quickly reset the password for my coworkers before I leave town, are the emails automatic? I'm worried they won't have access while I'm away because the email is taking so long.

  • Richie JotForm Support
    Replied on May 18, 2018 at 3:34 PM

    I have checked your mail logs, and indeed the reset instruction has been sent to your associated email address.

    Account: password reset instruction  Image 1 Screenshot 20

    Please confirm if you have successfully changed your email address?

    Thank you.