Conditions not working properly on form field

  • bgadbury
    Asked on May 17, 2024 at 9:35 AM

    Logic set for when "client type" is filled (it is auto filled), then will populate field 20 " Producer Name". Was working but when I added a new option to field 5 "Producer Name" of "Jason Cox", it no longer populates field 20. Can you help?

    Video walkthrough loom link below.

    Jotform: NB Work Flow PL Webform - New Client (jotform.com)

    https://www.loom.com/share/26771b8de96e40c68a4d30d5d0f1153c?sid=eb6b70d2-7a5f-473b-8013-7b9e5e6d491d

  • Arslan JotForm Support
    Replied on May 17, 2024 at 10:10 AM

    Hi Brandon,

    Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, and I ran into the same issue. When I looked at your form, I saw that you haven't added Jason Cox as an Option in Dropdown Properties. Let me show you how to fix it:

    • Open your form in Form Builder, scroll down and click on Producer Name.
    • Click on the Gear icon, under the Producer Name, and click on Option tab in the menu that opens on the right side of the page.  
    • Now, add Jason Cox under Options.

    Conditions not working properly on form field Image 1 Screenshot 30

    You can also check the result of my cloned form below:

    Conditions not working properly on form field Image 2 Screenshot 41

    Give it a try and reach out again if you have any other questions.

  • bgadbury
    Replied on May 17, 2024 at 11:21 AM

    Thank you!