Account Suspended: Collecting Credit card info

  • Jasmine Reynolds
    Asked on May 17, 2024 at 10:29 AM

    I'm trying to figure out why my account was a travel agent but I don't ask for the credit card information through the form

  • Haseeb JotForm Support
    Replied on May 17, 2024 at 10:51 AM

    Hi Jasmine,

    Thanks for reaching out to Jotform Support. I have forwarded this to the relevant team. We will circle back to you on this thread once we have an update from them.

    Meanwhile, if you have any further questions, please add them to this thread.

  • Haseeb JotForm Support
    Replied on May 17, 2024 at 11:54 AM

    Hi Jasmine,

    Thanks for waiting patiently. Your account was suspended as you were collecting credit card details with one of your forms, which is against Jotform Terms of Use. We have gone ahead and deleted the offending fields and reinstated your account. If you want to collect payments using Jotform, you can choose from our available payment integrations.

    Give it a try and let us know if you need any help.