Getting notification about HIPAA.

we are not HIPPA covered entity.

Hi Gehad,

Thanks for reaching out to Jotform Support. I’m really sorry that this is happening. I can help you with the solution. If you are not a HIPAA-covered entity, please follow the steps below:

1. In My Forms page, click your Avatar on the upper right corner of the page.
2. Now, in the dropdown, click on Settings.
3. Next, click on Data on the left panel.
4. Finally, select NO, I'm not a HIPAA-covered entity in the modal.

If you do not see the modal, please log out of your Jotform account and log back in. Once you're logged in, you will see the pop-up modal. Just click on "NO, I'm not a HIPAA-covered entity". Keep in mind that this process may take up to 30 minutes to reactivate the forms.

Give it a try and let us know if you have any other questions.

I logged out and went back in and i still am not prompted with the message to say No.

Hi Gehad,

Thanks for getting back to us. I'm sorry to hear that. Can you try logging out from your account, then clear your browser's cache, then log back in? You can also try logging into a different device or browser.

Give it a try and let us know how it goes.