Questions! 1) Order Form Success/Decline, 2) Country List, 3) More dynamic order page, 4) HOW did API Login & Transaction Key disappear?

  • DeMassa
    Asked on May 18, 2024 at 2:33 PM

    Jotform, I have 4 no rush questions. I am Chris from TradeMark Express.

    1) upon order completion clients see a blank page, unless they realize to scroll up to see the "Thank you, order successful" page we offer. How do we fix this? How can our clients simply see the "Thank you!" without having to scroll up, 2 feet? I can't tell you how many clients have no idea if their order went through, except a LOT.

    2) On the order page, when asked which country they live, the USA is at the bottom of the ultra long list. People have to scroll forever to get to the USA. Why can't COUNTRY be like STATE, where people can just type it in? There are 50 States, 195 Countries. This is time wasting. IF you have to list all the countries, why not have the USA at the top? That is where we are. Where 98% of our clients are? Why waste everyone's time?

    3) Is there a more dynamic order page available? Here's what we have now:

    4) On wed may 15, ~12:30pm PST, on my chat with Lesther yesterday, I was told our API Login & Transaction Key disappeared. He did not explain how this happened. Were we hacked? Is there a 1x bug? What, please, caused this issue? It took me about :90 frustrating minutes to figure it out, yesterday to fix this issue. Lesther was a BIG help. Thank you Lesther. But, now I am wondering why and If this may happen again?

    Thank you very much!

    Chris 650-948-0530

  • Mafe_M JotForm Support
    Replied on May 18, 2024 at 4:56 PM

    Hi Chris,

    Thank you for reaching out to Jotform Support. Allow me to answer your questions.

    I.  After reviewing your form, it appears that we need to insert custom CSS codes individually in the embedded form. This means you will have to access each form in the Build page to add the codes below. This will help to position the Thank You message at the center by adding an attribute for the top margin.

    .thankyou {
         position: absolute;

    Here is how to add a custom CSS into the form:

    1. In Form Builder, click the paint roller icon, then go to Styles tab.
    2. Scroll down to Input Custom CSS and enter the code provided above. All changes are automatically saved.

    Questions! 1) Order Form Success/Decline, 2) Country List, 3) More dynamic order page, 4) HOW did API Login & Transaction Key disappear?  Image 1 Screenshot 20

    II. The countries in the Billing Address of the are in alphabetical order, that is why USA is somehow all the way at the bottom. This is how it is designed in You can check in your dashboard if you can make changes on this part.

    III. If you have a Shopify page, you can embed the form in Shopify.

    IV. It is a possible bug with your API and transaction ID. Have you reached out to support so that they can check on why disappeared, even if you have not removed it?

    Give it a try and let us know how it goes.