App Store Purchase: How to Cancel?

  • kangajule
    Asked on May 19, 2024 at 11:12 AM

    How can I downgrade my subscription or cancel on mobile app - desktop keeps directing me to mobile app and I can’t locate cancellation info there 

  • Ericson_B JotForm Support
    Replied on May 19, 2024 at 11:13 AM

    Hi Julie,

    Thanks for reaching out to Jotform Support. It appears that you paid your subscription in the Apple Store. Please follow this guide on how to cancel the subscription through an IOS device.

    Let us know if you have any other questions.

  • kangajule
    Replied on May 19, 2024 at 11:15 AM

    Thank you so much! That worked!