Why my Account is deactivited?

  • Kaampani
    Asked on May 22, 2024 at 8:40 PM

    Dear Sir/Madam,

    I am currently developing an app and need to present a prototype to my client tomorrow. Therefore, I kindly request that you activate my account as soon as possible.

    Thank you for your support.

    Best regards,


    Sehr geehrte Damen und Herren,

    ich entwickle gerade eine App und muss morgen meinem Kunden eine Vorlage präsentieren. Daher bitte ich Sie, mein Konto so schnell wie möglich freizuschalten.

    Vielen Dank für Ihre Unterstützung.

    Mit freundlichen Grüßen,

  • Rene JotForm Support
    Replied on May 22, 2024 at 9:19 PM

    HI Kaampani,

    Thanks for reaching out to Jotform Support. I checked the account associated with the kaampani@outlook.com email address and I saw that it was suspended due to this form collecting sensitive information:

    You may collect some sensitive information such as social security numbers, but you are required to use the best security practices of Jotform Inc. including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to sensitive information. If you need to collect the SSN information, please add the following field to your form:

    1. An agreement stating the usage of sensitive information. You can use the Short Scrollable Terms widget or the Terms & Conditions widget.
    2. Digital signature field. You can use the E-Signature widget or the Smooth Signature widget.
    3. You may also need to use your business email address on Jotform your profile rather than the public email address you currently using.

    I've gone ahead and reinstated the account. You can now continue working with your form and make changes to it to avoid this kind of thing from happening again. Also, please specify what type of account number you're collecting so that our automatic phishing detector won't flag it.

    Let us know if there's anything else we can help you with.

 
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