How to free up upload storage space?

  • jgribble
    Asked on October 7, 2018 at 9:19 PM

    Hi there 
    I cant seem to figure out how to clear my upload space? i have deleted all previous submission etc but the upload space is still saying its full?

    Can you help?


    Jotform Thread 1603076 Screenshot
  • Ashwin JotForm Support
    Replied on October 8, 2018 at 4:29 AM

    I am sorry for the trouble caused to you. I did check your account and it seems you have already deleted all the submission data. Please note that deleted a submission record which has file attachment, it will also delete the uploaded file as well and free up your upload storage space as well. 

    I have refreshed your upload storage space from here and activated your account as well. Your account is in good space currently. 

    Do try to sign in to your JotForm account and get back to us if you have any trouble.