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Hanna KrohnAsked on March 7, 2019 at 5:41 AM
Hi,
I would like to import a template from jotform.com to my account on eu.jotform.com. The owner of the template has agreed but it doesn't work. What can I do?
Best, Hanna
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Richie JotForm SupportReplied on March 7, 2019 at 10:02 AM
Make sure the Form owner allows his forms to be cloned.
To check, let the form owner go to his account settings page > Privacy and uncheck "Do not allow my forms to be cloned by other users".
You may also check the Form privacy. Go to your Form Builder Settings>Form Settings>Scroll down until you find Prevent Cloning and set to NO.
Please give it a try and let us know if the issue still remains.