Cannot clone form

Hanna Krohn
Asked on March 07, 2019 at 05:41 AM

Hi,
I would like to import a template from jotform.com to my account on eu.jotform.com. The owner of the template has agreed but it doesn't work. What can I do?
Best, Hanna

This is a re-post of a comment on How to Clone an Existing Form from a URL
Richie

Jotform Support

Answered on March 07, 2019 at 10:02 AM

Make sure the Form owner allows his forms to be cloned.

To check, let the form owner go to his account settings page > Privacy and uncheck "Do not allow my forms to be cloned by other users".

You may also check the Form privacy. Go to your Form Builder Settings>Form Settings>Scroll down until you find Prevent Cloning and set to NO.

Please give it a try and let us know if the issue still remains.