Cannot clone form

  • Hanna Krohn
    Asked on March 7, 2019 at 5:41 AM


    I would like to import a template from to my account on The owner of the template has agreed but it doesn't work. What can I do?

    Best, Hanna

  • Richie JotForm Support
    Replied on March 7, 2019 at 10:02 AM

    Make sure the Form owner allows his forms to be cloned.

    To check, let the form owner go to his account settings page > Privacy and uncheck "Do not allow my forms to be cloned by other users".

    Cannot clone form Image 1 Screenshot 30

    You may also check the Form privacy. Go to your Form Builder Settings>Form Settings>Scroll down until you find Prevent Cloning and set to NO.

    Cannot clone form Image 2 Screenshot 41

    Please give it a try and let us know if the issue still remains.