Thank you page redirect is not working.

  • ugc_ucsh
    Asked on March 22, 2019 at 5:53 PM

    Hi. This is not working in my form ( I clonated one from another own account and edited. Then I changed the THANK YOU PAGE for a link to an external page. But after a submission I still see the original THANK YOU PAGE (that of the form that was clonated). I tested in incognito mode in Google Chrome. Can you give me any advise to solve the problem, please?

  • Jed_C
    Replied on March 22, 2019 at 9:04 PM

    It is because you have a condition that changes the thank you message if "Correo electrónico" is filled.

    1553303036The Easiest Online Form Builde Screenshot 10

    Since the field is required, it will always satisfy the condition you have created in your form. Kindly remove that condition if you want to use the thank you page redirection.

    I hope that helps. Let us know if you have any questions or if you need further assistance. 

  • ugc_ucsh
    Replied on March 23, 2019 at 8:15 AM

    Oh! right! I am ashamed. I do not even remember why I put that condition four years ago. Thank you very much por your help.