None of the colours are changing in the autoresponders with HTML colors

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    jhellington71
    Asked on May 16, 2019 at 06:21 AM

    Hi

    I have sat with my HTML coder and none of the colours are changing on our autoresponder using the HTML colours we've imputted?

    You've also no undo button and no preview which is a huge pain in the a**e

    When is this going to be sorted out?



    This is a re-post of a comment on Spice up Your Email Campaigns with Autoresponders

  • Profile Image
    Kiran
    Answered on May 16, 2019 at 07:50 AM

    I have tried checking an email template from one of my forms and tried changing the color using HTML color codes which worked fine. Could you let us know the form ID/URL that you are working and a screenshot of the email source code that you are trying to change so that we can take a look to assist you further?

    Thanks!

  • Profile Image
    jhellington71
    Answered on May 16, 2019 at 08:43 AM
    Hi
    Auto responder
    https://form.jotformeu.com/91343499322359
    Using your <> source code
    ...
  • Profile Image
    jhellington71
    Answered on May 16, 2019 at 09:43 AM
    Hi
    https://form.jotformeu.com/91343499322359 the autoresponder 1
    The <> source on this form at the top of the table
    Does this help?
    ...
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    Kiran
    Answered on May 16, 2019 at 11:34 AM

    I have tried changing the bgcolor of some rows and table on a cloned version of the form and this is how it looked. 

    155802068716052019_210540.png

    We request you to try it again and see if that works. If you can provide us with more detailed information on your requirement, we may be able to assist you further.

    Thanks!


  • Profile Image
    jhellington71
    Answered on May 17, 2019 at 03:43 AM
    Hi there,
    That looks much better, how did you do that? Our colour is R201 G236 B81, Pantone 2297 or DIEC51 rather than the orange.
    Can I use that code for all my forms until we sort something else out with Mailchimp?
    Best
    Julie
    ...
  • Profile Image
    Victoria_K
    Answered on May 17, 2019 at 05:30 AM

    Hello Julie,

    Please try this way:

    You can use this tool to convert color: https://www.w3schools.com/colors/colors_rgb.asp 

  • Profile Image
    jhellington71
    Answered on May 17, 2019 at 09:43 AM
    HI
    OK, so I’ve changed the colour almost everywhere fine, its works now However, I still have a dark green colour around the table border? Cannot locate where I can change this? Any clue?
    Thanks for your help so far by the way!
    ...
  • Profile Image
    jhellington71
    Answered on May 17, 2019 at 09:43 AM
    Ah ha, found the code to get rid of the dark green!
    Many thanks for all your help!
    Phew!
    ...
  • Profile Image
    Kiran
    Answered on May 17, 2019 at 10:49 AM

    No problem. Glad to see that the form is now working as expected. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help. 

    Thank you for using Jotform!