ErikJawsAnswered on July 16, 2019 06:25 PM
So I’m making a submission form where payment is optional. However, the form isn’t able to completed if the Client submits without payment. I tried configuring the conditions to skip & disable the payment page if it isn’t selected.
Kevin Support Team LeadAnswered on July 16, 2019 07:49 PM
I have checked your forms and found this one with a payment integration: https://www.jotform.us/form/82694396990173
I have noticed the payment field is not required to the user can skip this without filling the payer info; however, note that if the user selects a product then the payment field will ask to complete the rest of the information in order to proceed with the submission.
What you may do is to hide the entire field conditionally, this way the users do not select a product if it's not needed, here is a guide with more details about it: https://www.jotform.com/help/316-How-to-Show-or-Hide-Fields-Base-on-User-s-Answer
I hope this helps.