PDF reports taking so long to generate

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    mikeacce
    Asked on August 25, 2019 at 07:05 PM

    Hello, 

    is it normal for my pdf reports for my Peartree Application Form to take several minutes to generate? 


    There is two reasons why I ask. The first is that this is very long and I feel it may be an issue with my form that is not throwing an error within jotforms. 

    The second is that I am also having an issue with Zapier. The information going to zapier is very screwed up as well. 

    So I am not sure if there is simply a problem with my form. or if it is a problem with Zapier. 

  • Profile Image
    Jonathan
    Answered on August 25, 2019 at 07:57 PM

    The first is that this is very long and I feel it may be an issue with my form that is not throwing an error within jotforms. 

    We apologize for the inconvenience caused. This is correct also -- longer forms with a lot of contents will also take a while to generate the submission PDF Report template.

    In your case, actually the issue had to do also with Form Encryption being enabled on your form.

    1566777238zzz 2019-08-26 07.51.40.png

    PDF report feature will not work if Form Encryption is ON.

    You may have to turn-off Form Encryption if you want to use PDF Reports.

    I hope this help. Let us know if you need further assistance on this.

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    We will resolve the other issue related to Zapier on the a separate thread here https://www.jotform.com/answers/1939672