I am trying to include my logo in the autorespond email.

scb41666
Asked on October 22, 2019 at 02:52 PM

I am trying to include my logo in the autorespond email. I clicked on Insert Image and added it. I see it in my email template in the autoresponder form, but the image does not show up in the test emails. What am I doing wrong?

This is a re-post of a comment on Setting up an Autoresponder Email
Ivaylo

Jotform Support

Answered on October 22, 2019 at 04:40 PM

I cloned your form and tested it. I received thr autoresponder with your image. However, your logo is very pale. Perhaps, this is the reason why you do not see it.

Did you make a test submission or you clicked on the Test Email button?

Please try to make a real submission of your form and test again.

We will wait for your response.