Downloaded Excel file is empty

  • iveta.orbanova
    Asked on October 28, 2019 at 6:01 PM


    I tried to download all submissions in xls form, for some reasons I always get the empty file.

    I checked the steps cannot see anything I did wrong. Can u help me pls


  • John Support Team Lead
    Replied on October 28, 2019 at 8:07 PM

    Hi Iveta,

    I wasn't able to replicate the issue when I tried to download an Excel copy of this form's submission data: 

    Is this how you download the Excel file? It seems to work on my end. Could you please try logging out and log-in again? Your login session might have been timed out. 

    Downloaded Excel file is empty Image 10

    Or if you have a different browser, can you please try logging in to your account using it and see if you'll be able to download it there.

    But if you're referring to a different form, please let us know so we could check.