Downloaded Excel file is empty

  • Profile Image
    iveta.orbanova
    Asked on October 28, 2019 at 06:01 PM

    Hi

    I tried to download all submissions in xls form, for some reasons I always get the empty file.

    I checked the steps cannot see anything I did wrong. Can u help me pls

    Thanks



    This is a re-post of a comment on How to Export Form Data to Excel

  • Profile Image
    JohnRex
    Answered on October 28, 2019 at 08:07 PM

    Hi Iveta,

    I wasn't able to replicate the issue when I tried to download an Excel copy of this form's submission data: https://www.jotformeu.com/form/91843359130356 

    Is this how you download the Excel file? It seems to work on my end. Could you please try logging out and log-in again? Your login session might have been timed out. 

    15723074782018059.png

    Or if you have a different browser, can you please try logging in to your account using it and see if you'll be able to download it there.

    But if you're referring to a different form, please let us know so we could check.