Unable to log into account

  • Matt
    Asked on January 19, 2020 at 10:22 PM

    Hi, how are you?

    I have an account under the email matt@ausfranchisesales.com.au but i cannot login. The email address is now longer in use so i cannot get password reset email and i may have changed this email address to another in the past but now forget. 

    Is there anyway you can check if i changed the email from matt@ausfranchisesales.com.au to something else? 

    I was able to login 3 days ago but now for the life of me i cannot get back in. 

    Thanks for your help. 

  • Girish JotForm Support
    Replied on January 20, 2020 at 7:46 AM

    Sorry, but I could not find any account linked to the email address m**t@aus**********ales.com.au .

    However, upon further checking, it seems that you may have changed the account email address to matt@tri***1.com.au. The username of the account is "kl***okers". If you recollect these credentials, you can login using the username and reset the password.

    The reset password link will be sent to matt@tri***1.com.au.  

    I hope this helps.