Setting up notifications

  • FPCBECO3th
    Asked on April 29, 2020 at 3:59 AM



    I am setting up a jotform where a core group of 5 people will always need to receive a notification that a form was submitted which I believe I should set up under EMAILS under the SETTINGS tab.


    In addition to that group of 5 people, there may be occasions when other departments, such at tech and/or communications, may need to receive notifications only if their services are needed. For instance, in addition to the core group of five, sometimes  tech will need to be notified, sometimes communications will need to be notified, sometimes both will need to be notified.


    My question is, do I set up notifications for the core 5 people under EMAILS under the SETTINGS tab, then in order for the other departments to receive notifications when needed, set up under the CONDITIONS tab a CONDITIONAL LOGIC so the notification emails goes their email? If so, do I need to put in that departments' email only or do I need to put in the core 5 people AND the email of that department?


  • Carlos_C
    Replied on April 29, 2020 at 7:53 AM


    Thank you for your message.

    In this case, you can use 2 or 3 different notification base on the customer selection in my example, if the Number is filled the notification will be sent to Group of 5 and the Communication department.


    Complete Guide: How-to-Send-Email-Based-on-User-s-Answer.

    If you need any further assistance, please let us know. We will be happy to help.

  • FPCBECO3th
    Replied on April 29, 2020 at 9:58 AM 

    Above is the form I am referring to.

    So if I put the core 5 emails in the email notifications under settings and create a conditional logic for the tech department and communications department where they would only receive an email of the form if someone said "yes" they have tech or communications needs, do I only put the tech and communications emails in the conditional logic area or do I need to put the emails of the core 5 in the conditional logic area too?

    I guess, more simply put, will the core 5 emails receive a notification if they are only listed in the email notifications under settings no matter what?

  • Ivaylo JotForm Support
    Replied on April 29, 2020 at 11:20 AM

    I would suggest you to create 2 or 3 notifications. So, the first one will be your default notification. It will be always sent to your 5 recipients.

    Then you should create conditions for the second and third notifications. So, these notifications will be sent only when the conditions are triggered.

    Please note that you should manually add the e-mail addresses of the recipients in the conditions. The system will take the e-mails from the conditions.

    Let us know if you need any further assistance.