Can't login in jotform via gmail account

  • Jerome
    Answered on May 27, 2020 10:15 PM

    Dear admin!

    may we ask why can't we login in your jotform via gmail account and we tried several times, we tried login in different computers, and new gmail account also.

    attached below the error and shown continue loading until no happened appear ang return to login pages again.

    Hope your immediate response on this.

    Thanks,

    Jerome

  • Girish JotForm Support
    Answered on May 27, 2020 11:24 PM

    Hello Jerome, 

    You are not able to login, because your account has been suspended. The form "201324841339047  Tramontina1" was flagged as fake product offer.

    Free accounts with free domain who offers products/services without a valid domain on their registered JotForm accounts are suspended immediately.

    In order to reactivate the account, we will need to delete and purge this form from your account.

  • shopattutubancenter
    Answered on May 28, 2020 12:28 AM
    Hi Admin,
    Noted on this. Yes please kindly delete the said form so we can use the
    account.
    May we know the guidelines for this free jotform for selling products?
    Thanks,
    Jerome
    ...
  • jherwin
    Answered on May 28, 2020 03:40 AM

    Hello Jerome - Thank you for your cooperation. I have now deleted the offending form from your account and activated your account. 

    Please refrain from creating such forms or adding any guilty fields to the forms to avoid any further suspensions on your account.

  • shopattutubancenter
    Answered on June 04, 2020 07:28 AM
    Hi Admin,
    a gentle request in your support, may we ask if jotform has the
    availability function of creating by per pages, per catalog or products
    and per pages have computation cost however in the last pages there total
    cost by shoppers.
    Hope you can help us!
    Hope your safe and healthy!
    Thanks,
    Jerome

    ...
  • Girish JotForm Support
    Answered on June 04, 2020 08:42 AM

    Hello Jerome, 

    We have moved your last question to a new ticket to be handled separately: https://www.jotform.com/answers/2367751