Payment not received from the form submission to PayPal

  • Profile Image
    alittlebitofloveliness
    Asked on June 10, 2020 at 11:41 PM

    Hi My form named - "Standard contract" has a PayPal function on it for the client to pay £50.00 to my business PayPal. A client has just tried to pay and I haven't received the money.

    Can you advise.



    This is a re-post of a comment on How to integrate PayPal Business with JotForm?

  • Profile Image
    Bojan_J
    Answered on June 11, 2020 at 06:18 AM

    Greetings and thank you for your message.

    I have checked your form, and you have 2 submissions there. Can you please let us know if your client's submission is one of those two? 

    Can you also let us was the client charged for 50 GPB?

    Thank you for your cooperation.