jkeirnAnswered on September 05, 2020 01:15 AM
I have followed these exact instructions numerous times but when I test the form (or have others try it as well) the PDF is not attached to the autoresponder. When I go back into the settings, it has gone back to the default of "NO" on the PDF Attachment field, even though I clicked it to "YES" and saved the change. I have tried this probably 5-6 times and the same thing keeps happening.
Girish JotForm SupportAnswered on September 05, 2020 06:12 AM
Could you let us know for which form URL you are facing this issue, so that we could check further?
jkeirnAnswered on September 08, 2020 11:30 AM
https://form.jotform.com/202445783765161 I have been successful in getting the "Yes" to remain checked, but the attachment still isn't coming through.
Amin JotForm SupportAnswered on September 08, 2020 01:07 PM
Checking the Auto-responder of the form in question, I've found that the PDF Attachment option is enabled as shown below.
If you're still encountering any issues, can you please authorize us to test-submit your form so we can further investigate?