I have followed these exact instructions numerous times but when I test

  • Profile Image
    jkeirn
    Asked on September 05, 2020 at 01:15 AM

    I have followed these exact instructions numerous times but when I test the form (or have others try it as well) the PDF is not attached to the autoresponder. When I go back into the settings, it has gone back to the default of "NO" on the PDF Attachment field, even though I clicked it to "YES" and saved the change. I have tried this probably 5-6 times and the same thing keeps happening.



    This is a re-post of a comment on How to Include Submissions as PDF Attachment in the Email Notifications

  • Profile Image
    gerardw
    Answered on September 05, 2020 at 06:12 AM

    Could you let us know for which form URL you are facing this issue, so that we could check further?

  • Profile Image
    jkeirn
    Answered on September 08, 2020 at 11:30 AM

    https://form.jotform.com/202445783765161 I have been successful in getting the "Yes" to remain checked, but the attachment still isn't coming through.

  • Profile Image
    Amin_N
    Answered on September 08, 2020 at 01:07 PM

    Checking the Auto-responder of the form in question, I've found that the PDF Attachment option is enabled as shown below.

    1599584490_5f57b8ea39ad9_undefined

    If you're still encountering any issues, can you please authorize us to test-submit your form so we can further investigate?