Why is my uploaded file not showing up in the Preview mode?

  • Profile Image
    McCoy_Jasmine
    Asked on October 23, 2020 at 05:37 PM

    Yes, but last page has an attachment of the HIPAA form, I believe page 5

    which can be seen on the "BUILD" page, it does not seem to show when you

    click on the link to the form. I am happy with all pages 1-4 then need the

    HIPAA info included so that clients only have to click on the 1 link to get

    both forms.

  • Profile Image
    Gustavo_H
    Answered on October 23, 2020 at 05:42 PM

    Hi, @McCoy_Jasmine. I hope you are having a great day.


    I have cloned your form from 202954496129161, and I could see the uploaded PDF in Build and Preview mode. Here's a screencast.

    1603489189_5f934da51417e_


    I have cleared your forms cache. Could you please clear your browser cache and try it again?

    One question, do you want to upload this HIPAA PDF to allow your clients to do a download? Or, you also need to fill this PDF using the form?


    I hope this helps you. I will be waiting for your reply.


    Have a great weekend 😀✨

  • Profile Image
    McCoy_Jasmine
    Answered on October 23, 2020 at 06:28 PM
    Thank you! I need them just to be able to read then sign at the end.
    ...
  • Profile Image
    Gustavo_H
    Answered on October 23, 2020 at 09:09 PM

    Great, @McCoy_Jasmine. So your form should suit your needs in the way it is now. Please let us know if you need anything else. We will be more than glad to help you.


    Best regards✨🍀