How long does it take to send the reset instruction/message.

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    Beverley Allen
    Asked on October 24, 2020 at 09:45 AM

    How long does it take to send the reset instruction/message. I'm done the forgot your password section bit.



    This is a re-post of a comment on How to reset JotForm account password

  • Profile Image
    Kenneth_C
    Answered on October 24, 2020 at 10:49 AM

    Thank you for reaching support,

    It should be sent as soon as the Send Reset Instructions button is clicked.

    However, the reset link received in the email will only be valid for 5 minutes.

    You may also check your spam folder just in case it does not get routed to your email inbox.

    I hope that helps.

    Best.