The custom data field is not mapping for us.

Melb_B_School
Asked on January 19, 2021 at 03:10 AM

The custom data field is not mapping for us, we would like to be able to map the text from a field to the description field in Stripe - EG invoice number. This is not coming across.

This is a re-post of a comment on How to Send Custom Data to Stripe Payment
Fernand

Jotform Support

Answered on January 19, 2021 at 05:49 AM

Hello Melb_B_School,
I am working on the issue. I will get back to you as soon as possible.
Thanks for your patience.
Fernand

Jotform Support

Answered on January 19, 2021 at 07:07 AM

Hello Melb_B_School ,
Thanks for reaching us.
You can use this field to search for inside of the Stripe Dashboard. I cloned your form and enter a number in the Invoice field.
When I search these numbers inside o the Stripe Dashboard, I can easily find the payment.
The Custom field appears under the Metadata as well.
Please have a check and if you require further assistance, please do not hesitate to contact us.