Problems to set up the email auto-responder

  • Profile Image
    Melvina Romero
    Asked on February 12, 2021 at 12:35 PM

    Hello,

    I continue to try and set up the email auto-responder for the recipients but I can not get it to work. I have followed the steps provided above but it does not work. I'm urgently trying to set this up. Please advise.

    thanks, Melvina



    This is a re-post of a comment on Explanation of Email Notification and Autoresponder Settings

  • Profile Image
    Jeanette
    Answered on February 12, 2021 at 02:44 PM

    I just checked your form https://www.jotform.com/build/60046149169962 and I can see the reason of the problem.

    To make an autoresponder to work correctly, It is mandatory to add an email address field to the form in order to have a variable to get the email address that will be used for the autoresponder notification. Please add it and try to test again. We await for your update if you finally managed to set it up correctly.


  • Profile Image
    Melvina  
    Answered on February 12, 2021 at 03:08 PM

    hello,


    Here is the form I'm testing and it has an email field.

    https://form.jotform.com/210407133327141


    Thanks, Melvina


  • Profile Image
    Lorenz_A
    Answered on February 12, 2021 at 09:08 PM

    Greetings,

    I cloned your form and the Autoresponder email is working as expected when I did a test submission. Would it be okay if we make a test submission on your form instead and see if we'll receive the notification?

    Also, please try changing your sender email address to Jotform's server(noreply@jotform.com) to see if that'll fix the issue.

    1613182091_6027348b968c8_The Easiest Onl

    We will wait for your response.


  • Profile Image
    riceappglobal
    Answered on February 23, 2021 at 04:10 PM

    Same problem here. I couldn´t make it work. I follow all the steps. Not possible
    .
  • Profile Image
    Lorenz_A
    Answered on February 23, 2021 at 07:35 PM

    Hi there,

    Have you tried changing the sender email to "noreply@jotform.com"? Please try creating a new Autoresponder email to see if that'll help.

    I have cleared your form's cache as a precaution.

    Also, I've checked a few emails on your form's submission, and there were Autoresponder emails that were sent to the email address.

    See the image below.

    1614126775_60359eb7aa27d_JotForm · Admi

    Have you confirmed to your users that they really didn't receive any emails at their end? It would be great if we can make a test submission on your form to further investigate the issue.

    We will wait for your response.

  • Profile Image
    Lorenz_A
    Answered on February 23, 2021 at 07:44 PM

    Hello @riceappglobal,

    Please disregard my previous response, I thought you were the same user.

    To avoid confusion, we will be addressing your concern on this ticket https://www.jotform.com/answers/2920203 instead. Kindly wait for our response there and we'll be there shortly.

    Thank you.