I keep getting this error message when I am trying to clone an existing

fireandflow
Asked on March 11, 2021 at 04:15 PM

I keep getting this error message when I am trying to clone an existing form from one of my Jotform account to the other. Help!
"Unauthorized request. You do not have access to this form" ==> I am not sure what I should click to give myself access from the other account.

This is a re-post of a comment on How to Clone an Existing Form from a URL
Jessica

Jotform Support

Answered on March 11, 2021 at 11:02 PM

Hi fireandflow, thank you for reaching us.
Usually, this doesn't happen. Kindly try to log out then log into your account again. In addition, please try to clear your browser's cache and cookies too.
Let us know if the issue still persists.
Anita_arao
Answered on March 11, 2021 at 11:07 PM

Hi I am getting the same error on my forms too
Jessica

Jotform Support

Answered on March 12, 2021 at 12:17 AM

Hi Anita_arao,
To avoid confusion, I have moved your issue to another ticket. Kindly refer to the following ticket: 2961795. We will assist you there.
Maestra_Hub
Answered on March 12, 2021 at 03:16 AM

Hi Jessica
I tried various times. Logged out from both Jotform accounts and logged in again. I even used Incognito windows to test it and it's still the same error over and over again. My form is set to public, so not sure what to do. I basically just copied the link from sharing publicly.
Anita_K
Answered on March 12, 2021 at 07:13 AM

Hi,
I've checked this, and the reason why this is happening is that cloning is disabled on the whole account for "fireandflow".
If I understand correctly, this account belongs to you as well. So to resolve this please:
1 Log in to "fireandflow"
2 Go to the account settings: https://www.jotform.com/myaccount/settings
3 Uncheck this option
Then you can log in to the other account again and clone the form.
Please give it a go and let us know if you need further help.
fireandflow
Answered on March 12, 2021 at 07:39 PM

Thank you so much! It worked :o)))
lysmilenara
Answered on April 02, 2021 at 09:10 AM

Dear Jotform,
I also have always the same error, even though I unchecked the options you mentioned.
Thank you for your help.
Anita_K
Answered on April 02, 2021 at 10:15 AM

Hi @lysmilenara,
to avoid confusion I have separated your question into a separate thread and it will be addressed here:
https://www.jotform.com/answers/3011728