The submitters are not receiving an auto response email, although it wa

  • Profile Image
    smartspacehub
    Asked on March 27, 2021 at 10:22 PM

    The submitters are not receiving an auto response email, although it was already setup.



    This is a re-post of a comment on Setting up an Autoresponder Email

  • Profile Image
    Niko
    Answered on March 28, 2021 at 06:15 AM

    Greetings,

    Thanks for reaching out to us!

    As I understand, you are referring to the form named  Feria de Ideaz 2021.

    Form submitters won't receive email notifications because you have a conditional logic set that will always forward autoresponder email to your specified email address instead of sending it to the form users:

    1616926307_606056630c5ca_

    To avoid that, please remove that condition because you already have an email notification that already sends you emails and that condition is not necessary.

    Thank you!