The submitters are not receiving an auto response email, although it wa

  • smartspacehub
    Answered on March 27, 2021 10:22 PM

    The submitters are not receiving an auto response email, although it was already setup.

  • Niko_N Jotform Support
    Answered on March 28, 2021 06:15 AM

    Greetings,

    Thanks for reaching out to us!

    As I understand, you are referring to the form named  Feria de Ideaz 2021.

    Form submitters won't receive email notifications because you have a conditional logic set that will always forward autoresponder email to your specified email address instead of sending it to the form users:

    1616926307 606056630c5ca  Screenshot 10

    To avoid that, please remove that condition because you already have an email notification that already sends you emails and that condition is not necessary.

    Thank you!