Email notification: PDF not attached.

primestudio
Asked on May 06, 2021 at 05:08 AM

All options are correctly checked but we still don't receive a PDF attachment to completed forms...

This is a re-post of a comment on How to Include Submissions as PDF Attachment in the Email Notifications
Lorenz

Jotform Support

Answered on May 06, 2021 at 08:37 AM

Hi there,
Is this the form https://form.jotform.com/211246122601035 in question? I just cloned it and the PDF attachment is working as expected.
Could you please try recreating the email notification and enable the PDF attachment again? If the issue still persists, please let us know.
I have cleared your form's cache as a precaution
If you are referring to a different form, please let us know.