Certain signature pages (i.e, consent to videotape form) do not show up as signed when I review and print the forms.

  • Meltz
    Asked on May 21, 2021 at 10:09 AM
    Jotform Thread 3112975 Screenshot
  • Ashwin JotForm Support
    Replied on May 21, 2021 at 11:20 AM

    I did check your form and found that the signature field of the "Consent to videotape" section is not added in the original PDF. That is the reason why the signature is not being displayed in PDF.

    I have gone ahead and added the signature field and date field to PDF. Please check the screenshot below:

    1621610156 60a7ceac16d62 signature Screenshot 10

    It seems there are several fields of your form which is not added in the correct location of the original PDF. Please check the screenshot below:

    1621610349 60a7cf6d9215d PDF Screenshot 21

    You need to move the text boxes to the desired location of the original PDF.

    Hope this helps.

    Do get back to us if you have any questions.

  • Meltz
    Replied on June 23, 2021 at 1:46 PM

    Hi. I'm still having the same problem. The signature for the last page (Videoconsent form, attached in email thread above) is not aligned with the. PDF. I tried doing what you suggested but it's not working. Also, I tried the fill in the blank function but it's not working either. Could you remedy this for me? I followed all the prompts you gave but it's still not working.

  • Meltz
    Replied on June 23, 2021 at 1:48 PM

    Also, in trying to edit it, the page and font became half the size. Can you fix that too? And is there a webinar to learn how to edit my documents, rather than asking you each time? Thank you!

  • Jed_C
    Replied on June 23, 2021 at 9:50 PM

    I have now moved the signature field to the correct position in the Original PDF.

    1624499275 60d3e44b5cddb pdf Screenshot 10

    For fill in the blanks, can you please let us know what the label of the field is and where you want that to show in the PDF?

    As for guide, you can check on this link https://www.jotform.com/help/605-how-to-use-and-get-the-best-out-of-jotform-smart-pdf-forms.

    Looking forward for your response.