How can I edit the denial email to the user, so that I can explain them

  • Marie Reiter
    Asked on June 5, 2021 at 1:21 AM

    How can I edit the denial email to the user, so that I can explain them what they did wrong? There can be many different reasons and I need a field where I can write one or two sentences with an explanation, is it possible? Now can only send en uneditable email.

  • Vick_W Jotform Support
    Replied on June 5, 2021 at 6:43 AM

    Hi Marie,

    Please check the short video below to see how you can edit/customize the denial email.

    1622889734 60bb5506e973a 1test Screenshot 10

    If you are referring to a different option then please let us know.

    Thanks