The users are unable to submit the form

  • Profile Image
    Summers_Keith
    Asked on June 08, 2021 at 02:01 PM

    Customers are seeing this message: "Your computer or network may be sending automated queries. To protect our users, we can't process your request r

  • Profile Image
    roneet
    Answered on June 08, 2021 at 09:46 PM

    Is the form embedded on any website? If yes, please let us know the website link so that we could make a test submission.

    The direct link which you have shared is not showing the message.

    Looking forward to more details.

    Thanks.

  • Profile Image
    Summers_Keith
    Answered on June 09, 2021 at 08:56 AM

    Thank you. Yes - the form is here:

    https://kwmulticultural.ca/interpreters

    Click on the button on the photo to launch it.

  • Profile Image
    Patrick_R
    Answered on June 09, 2021 at 10:38 AM

    Hello! I tried to replicate the problem but couldn't on your form (screenshot attached for your reference).

    1623249249_60c0d161311d0_Waterloo Multic

    I uploaded files, filled all fields but didn't submit the form. Do you get this error on submitting the form?

    Q) If yes, then can we make a test submission on your form to test this?

    We'll wait for your response.

    Thank you!

  • Profile Image
    Summers_Keith
    Answered on June 09, 2021 at 10:44 AM

    Hi Patrick,

    Thank you. I'm not sure - but I think they saw that error on submitting. It's OK to submit the test data - I'll let the team know to watch for it.


    Thanks,

    Keith

  • Profile Image
    roneet
    Answered on June 09, 2021 at 12:03 PM

    Hello Keith,

    I am so sorry I filled up two forms on your website.

    https://kwmulticultural.ca/online-festival-application

    https://kwmulticultural.ca/interpreters

    The File uploaded correctly on the form without any errors.

    Could you please check if you are still experiencing the issue?

    Is it specific to a single user?

    Looking forward to your response.

    Thanks.


  • Profile Image
    Summers_Keith
    Answered on June 09, 2021 at 02:26 PM

    Thanks, Roneet

    We haven't received any other reports of problems with the Form - other from that one user yesterday - so I think the problem was likely on their end.

    I think we can mark this ticket as closed.

    Thanks for your help with this.


    Keith