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Summers_KeithAnswered on June 08, 2021 02:01 PM
Customers are seeing this message: "Your computer or network may be sending automated queries. To protect our users, we can't process your request r
Page URL: https://form.jotform.com/202943587192261 -
roneetAnswered on June 08, 2021 09:46 PM
Is the form embedded on any website? If yes, please let us know the website link so that we could make a test submission.
The direct link which you have shared is not showing the message.
Looking forward to more details.
Thanks.
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Summers_KeithAnswered on June 09, 2021 08:56 AM
Thank you. Yes - the form is here:
https://kwmulticultural.ca/interpretersClick on the button on the photo to launch it.
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Patrick_RAnswered on June 09, 2021 10:38 AM
Hello! I tried to replicate the problem but couldn't on your form (screenshot attached for your reference).
I uploaded files, filled all fields but didn't submit the form. Do you get this error on submitting the form?
Q) If yes, then can we make a test submission on your form to test this?
We'll wait for your response.
Thank you!
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Summers_KeithAnswered on June 09, 2021 10:44 AM
Hi Patrick,
Thank you. I'm not sure - but I think they saw that error on submitting. It's OK to submit the test data - I'll let the team know to watch for it.
Thanks,
Keith
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roneetAnswered on June 09, 2021 12:03 PM
Hello Keith,
I am so sorry I filled up two forms on your website.
https://kwmulticultural.ca/online-festival-application
https://kwmulticultural.ca/interpreters
The File uploaded correctly on the form without any errors.
Could you please check if you are still experiencing the issue?
Is it specific to a single user?
Looking forward to your response.
Thanks.
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Summers_KeithAnswered on June 09, 2021 02:26 PM
Thanks, Roneet
We haven't received any other reports of problems with the Form - other from that one user yesterday - so I think the problem was likely on their end.
I think we can mark this ticket as closed.
Thanks for your help with this.
Keith