The users are unable to submit the form

  • Summers_Keith
    Asked on June 8, 2021 at 2:01 PM

    Customers are seeing this message: "Your computer or network may be sending automated queries. To protect our users, we can't process your request r

    Jotform Thread 3147935 Screenshot
  • roneet
    Replied on June 8, 2021 at 9:46 PM

    Is the form embedded on any website? If yes, please let us know the website link so that we could make a test submission.

    The direct link which you have shared is not showing the message.

    Looking forward to more details.


  • Summers_Keith
    Replied on June 9, 2021 at 8:56 AM

    Thank you. Yes - the form is here:

    Click on the button on the photo to launch it.

  • Patrick_R
    Replied on June 9, 2021 at 10:38 AM

    Hello! I tried to replicate the problem but couldn't on your form (screenshot attached for your reference).

    1623249249 60c0d161311d0 Waterloo Multic Screenshot 10

    I uploaded files, filled all fields but didn't submit the form. Do you get this error on submitting the form?

    Q) If yes, then can we make a test submission on your form to test this?

    We'll wait for your response.

    Thank you!

  • Summers_Keith
    Replied on June 9, 2021 at 10:44 AM

    Hi Patrick,

    Thank you. I'm not sure - but I think they saw that error on submitting. It's OK to submit the test data - I'll let the team know to watch for it.



  • roneet
    Replied on June 9, 2021 at 12:03 PM

    Hello Keith,

    I am so sorry I filled up two forms on your website.

    The File uploaded correctly on the form without any errors.

    Could you please check if you are still experiencing the issue?

    Is it specific to a single user?

    Looking forward to your response.


  • Summers_Keith
    Replied on June 9, 2021 at 2:26 PM

    Thanks, Roneet

    We haven't received any other reports of problems with the Form - other from that one user yesterday - so I think the problem was likely on their end.

    I think we can mark this ticket as closed.

    Thanks for your help with this.