Question about Billing details for Stripe and payment forms

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    Asked on June 26, 2021 at 06:48 PM

    If we have a product that we're selling using Stripe, do we need to include the Billing information (address, city, etc.) on our Jotform itself? . . . or does Stripe have another dialogue box appearing for the customer to put in their Billing address ??

    Also, is there any other fields (information) that we need to know that Stripe requires on a payment form?

    Thank you.

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    Answered on June 26, 2021 at 07:27 PM

    Does Stripe need a Billing Address to process the payment?

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    Answered on June 27, 2021 at 07:48 AM

    The Stripe payment field does not require a billing address to process a payment. However, if you like, you can send your customer's billing information to Stripe by enabling this option under the Additional Gateway Settings of the Stripe payment integration settings.


    As for setting up the payment integration, you just have to connect your Stripe account to the integration settings. After choosing an environment, Live or Test Mode, click the Connect button and enter your Stripe account credentials in the modal pop-up that will appear. Wait for the Connect button to show "Connected!" before you click the Continue button at the bottom of the integration settings.


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