When viewing submissions, it keeps telling me "submission not connected

When viewing submissions, it keeps telling me "submission not connected to approval flow" and I have to manually do it, even though I connected the entire approval flow to the form. Assist please.

Hi, thank you for contacting support.

Could you please tell us more details about your concern so we can assist you properly?

Could you please tell us the form URL in question so we can check?

We look forward to your response.