Approval Flow: Option to add the approver signature in the email sent to the submitter once approved/denied

francescas
Asked on July 19, 2021 at 10:01 PM

Is there a way to have the signature of the approver included in the approved email?
The only signature that comes up is the original submitter but the approvers email is not included.

This is a re-post of a comment on How Do You Track the Approval Process in Jotform Tables
Gaetan

Jotform Support

Answered on July 20, 2021 at 06:21 AM

Hello,
Thank you for reaching out.

Normally it should work.
Could you give us a link to the form(s) having the issue so that we can take a look at it?

Best regards
francescas
Answered on July 20, 2021 at 03:20 PM

Thank you.
https://form.jotform.com/211644343525148
John

Jotform Support

Answered on July 21, 2021 at 02:31 AM

There's an option in the email template intended to be sent to the submitter:
However, when I tested it, it doesn't work. The signature or comment doesn't show.
I am sending this to our backend team as a bug. You will be notified here as soon as we receive an update from them.
Apologies for this inconvenience.
John

Jotform Support

Answered on July 21, 2021 at 02:35 AM

Sorry, that works. But only adds the Approver comment and not the signature.
I am sending it instead as a feature request. We cannot provide an ETA for this, though. But as soon as it gets implemented in the future, you will be informed here.
francescas
Answered on July 22, 2021 at 12:53 PM

Thank you!