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francescasAsked on July 19, 2021 at 10:01 PM
Is there a way to have the signature of the approver included in the approved email?
The only signature that comes up is the original submitter but the approvers email is not included.
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Gaetan_BReplied on July 20, 2021 at 6:21 AM
Hello,
Thank you for reaching out.
Normally it should work.
Could you give us a link to the form(s) having the issue so that we can take a look at it?
Best regards
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francescasReplied on July 20, 2021 at 3:20 PM
Thank you.
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John Support Team LeadReplied on July 21, 2021 at 2:31 AM
There's an option in the email template intended to be sent to the submitter:
However, when I tested it, it doesn't work. The signature or comment doesn't show.
I am sending this to our backend team as a bug. You will be notified here as soon as we receive an update from them.
Apologies for this inconvenience.
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John Support Team LeadReplied on July 21, 2021 at 2:35 AM
Sorry, that works. But only adds the Approver comment and not the signature.
I am sending it instead as a feature request. We cannot provide an ETA for this, though. But as soon as it gets implemented in the future, you will be informed here.
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francescasReplied on July 22, 2021 at 12:53 PM
Thank you!