Approval Flow: Option to add the approver signature in the email sent to the submitter once approved/denied

  • francescas
    Asked on July 19, 2021 at 10:01 PM

    Is there a way to have the signature of the approver included in the approved email?

    The only signature that comes up is the original submitter but the approvers email is not included.

  • Gaetan_B
    Replied on July 20, 2021 at 6:21 AM


    Thank you for reaching out.

    Normally it should work.

    Could you give us a link to the form(s) having the issue so that we can take a look at it?

    Best regards

  • francescas
    Replied on July 20, 2021 at 3:20 PM
  • John Support Team Lead
    Replied on July 21, 2021 at 2:31 AM

    There's an option in the email template intended to be sent to the submitter:

    1626848290 60f7bc227bab0  Screenshot 10

    However, when I tested it, it doesn't work. The signature or comment doesn't show.

    I am sending this to our backend team as a bug. You will be notified here as soon as we receive an update from them.

    Apologies for this inconvenience.

  • John Support Team Lead
    Replied on July 21, 2021 at 2:35 AM

    Sorry, that works. But only adds the Approver comment and not the signature.

    I am sending it instead as a feature request. We cannot provide an ETA for this, though. But as soon as it gets implemented in the future, you will be informed here.

  • francescas
    Replied on July 22, 2021 at 12:53 PM

    Thank you!