Approval flow: Approval request not received by the last recipient

  • Profile Image
    gradosupc
    Asked on July 26, 2021 at 01:57 PM

    I configured my flow with two approval levels, but the last one does not receive the requests approved by the first level. What should i do to correct it?



    This is a re-post of a comment on How to Create Multistep Approvals in Jotform Approvals

  • Profile Image
    Cecile
    Answered on July 26, 2021 at 10:30 PM

    Hello there,

    Thank you for contacting support.

    I assume that you're referring to the approval element below.

    1627352925_60ff6f5da8dd5_8.png

    If so, I cloned your form to test but I was unable to replicate the issue.

    Can you please try to remove and add a new approval element again?

    If the issue persists, kindly let us know.