Approval flow: Approval request not received by the last recipient

  • gradosupc
    Asked on July 26, 2021 at 1:57 PM

    I configured my flow with two approval levels, but the last one does not receive the requests approved by the first level. What should i do to correct it?

  • Cecile JotForm Support
    Replied on July 26, 2021 at 10:30 PM

    Hello there,

    Thank you for contacting support.

    I assume that you're referring to the approval element below.

    1627352925 60ff6f5da8dd5 8 Screenshot 10

    If so, I cloned your form to test but I was unable to replicate the issue.

    Can you please try to remove and add a new approval element again?

    If the issue persists, kindly let us know.