Payment Forms: option to have multiple payment options on the same form

  • R H
    Asked on October 13, 2021 at 1:15 AM

    OK, so, basically if I want to give folks different payment options AND I want to collect information about them through input fields, I have to copy the fields into both the second and third forms and collect the data there?
    If so, then that means that I have to ask them at the beginning which payment option they would prefer before they fill out any other information. Honestly, that's a terrible user experience. I just paid for a subscription to jotform so I could sell tickets to my event. But I'm realizing now that that was a mistake and I'll be requesting a refund.
    With that said, Jotform is great if you don't need to accept multiple payment options.

  • Mike_G JotForm Support
    Replied on October 13, 2021 at 3:48 AM

    We would like to apologize for any inconvenience. If the workaround presented in this guide (How-to-create-a-basic-multiple-payment-form/) didn't meet your expectations.

    We will be glad to help you downgrade your account back to the free subscription and issue you a full refund for your payment considering your account's subscription has not passed 30 days since it was activated.

    Before we do that, may we know what specific payment options would you like to provide your respondents when they fill out your form, please?

    We will wait for your response.

  • R H
    Replied on October 13, 2021 at 3:42 PM

    I'm looking to provide PayPal and Stripe Checkout.

  • Niko_N
    Replied on October 13, 2021 at 5:51 PM


    We apologize for the inconvenience. I'll add this as a feature request to our developers.

    Please note that we can't give an ETA for when this will be implemented. Feature requests depend on the workloads of our developers and popularity among our users. But rest assured we will inform you once this feature becomes available.

    As for the refund, please confirm if you want us to immediately cancel your subscription and refund the payment, so we will do the rest instantly.

    Thank you!