Form Submissions Displaying Deleted Content

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    marketingdp
    Asked on December 28, 2021 at 12:32 PM

    Hi there,


    We noticed that one of our forms is still displaying an Easter promo from last year upon submission. Is there a way to remove that on the backend as it is no longer in the editor?



    Thanks!:0

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    Armalyn_S
    Answered on December 28, 2021 at 01:16 PM

    Greetings,

    Kindly verify if the issue is already taken care of.

    Apologies for asking as I wasn't able to replicate the issue. Please see the photo below.

    1640714958_61cb52ceee0f3_


    In case it's still visible. You may go to your FORM -> Gear icon (Properties) -> Change Description and QUESTION.


    1640715305_61cb5429383e6_


    Please contact us again if we can help in any way.

  • Profile Image
    marketingdp
    Answered on January 05, 2022 at 01:54 PM

    Hi there,

    The issue is only occurring when submissions are received. Customers do not see it on their end but it is causing confusion with the staff. Attached is a new example of the error. I'm not seeing it on my end at all either so I'm not sure what I can do about it on my end. Let me know if you have any suggestions!1641408841_61d5e949a5efa_bunny.jpg

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    Fahad_M
    Answered on January 05, 2022 at 05:24 PM

    Hi,

    Okay I have cloned your form and checked.

    Actually, it is present in your submission pdf document.

    You need to remove it from PDF Document.

    Please check following screenshot.

    1641421376_61d61a409f7a4_pdfeditchsjhs.p

    Please after updating PDF please submit the form and check if the old last year promo.


    I hope it helps.