Form Submissions Displaying Deleted Content

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    Asked on December 28, 2021 at 12:32 PM

    Hi there,

    We noticed that one of our forms is still displaying an Easter promo from last year upon submission. Is there a way to remove that on the backend as it is no longer in the editor?


  • Profile Image
    Answered on December 28, 2021 at 01:16 PM


    Kindly verify if the issue is already taken care of.

    Apologies for asking as I wasn't able to replicate the issue. Please see the photo below.


    In case it's still visible. You may go to your FORM -> Gear icon (Properties) -> Change Description and QUESTION.


    Please contact us again if we can help in any way.

  • Profile Image
    Answered on January 05, 2022 at 01:54 PM

    Hi there,

    The issue is only occurring when submissions are received. Customers do not see it on their end but it is causing confusion with the staff. Attached is a new example of the error. I'm not seeing it on my end at all either so I'm not sure what I can do about it on my end. Let me know if you have any suggestions!1641408841_61d5e949a5efa_bunny.jpg

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    Answered on January 05, 2022 at 05:24 PM


    Okay I have cloned your form and checked.

    Actually, it is present in your submission pdf document.

    You need to remove it from PDF Document.

    Please check following screenshot.


    Please after updating PDF please submit the form and check if the old last year promo.

    I hope it helps.