How to remove Captcha to my forms?

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    aakande
    Asked on May 04, 2022 at 11:59 AM

    Hello,

    Today, some users are experiencing a CAPTCHA on our below form. However, we have not added this. Can this be disabled?

    Below is a screenshot.

    1651679892_6272a2942e75b_

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    Richard
    Answered on May 04, 2022 at 12:45 PM

    Hello aakande,

    Thank you for reaching out to Jotform Support. Unfortunately, the Captcha feature is not generated by Jotform unless manually added as a Basic element to your form. This is being added by Google as an extra layer of security if the forms are being submitted from the same IP Address frequently.

    Instead, I've whitelisted your IP Address on our system to avoid the Captcha issue recurring to your form.

    Let us know if there’s anything else we can help you with.