Zapier + Jotform (This account is expired. Please reconnect it here.)

  • jviard
    Asked on March 22, 2023 at 4:38 PM

    I'm seeing an error when trying to reconnect my JotForm account in Zapier

    Zapier + Jotform (This account is expired Screenshot 20

    I've tried to remove all JotForm accounts and reconnect (same error)

    I've logged out and back in to both Zapier and JotForm (same error)

    I've cleared my browser cache in Chrome (same error)

    How can I re-sync my account?

  • Mightor JotForm Support
    Replied on March 22, 2023 at 10:00 PM

    Hi jviard, 

    Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, and I ran into the same problem. After investigating it a bit, I found a solution. It's really easy to fix. Let me show you how:

    1. Go to the API tab in your Jotform account.
    2. Look for Zapier and click the 'X' across it.

    1679536519 641bb1879b3ee  Screenshot 10Once you've done it, go back to Zapier and create a zap.

    1679536781 641bb28d14f03  Screenshot 21

    If you're still experiencing the issue after applying the above steps, I'm afraid you'll need to get in-touch with Zapier's support and log this with them as a Bug.

    Let us know if you have any other questions.