Cannot establish a connection with Zapier

  • TaylorLauraLaura
    Asked on March 22, 2023 at 5:37 PM

    I am unable to establish a connection with Zapier.

    Cannot establish a connection with Zapier Image 1 Screenshot 30Cannot establish a connection with Zapier Image 2 Screenshot 41

    I was getting an email error saying that [Jotform: Trigger partner failure: The app returned "502 Server Error"] so I tried reconnecting the account and now I cannot establish a connection.

    I have tried deleting the API key from jotform and re establishing the connection from Zapier and it does not work. I keep getting the same error that the connection has expired.

    Jotform Thread 5006687 Screenshot
  • ugurugurlu Director of Product, Partnerships
    Replied on April 3, 2023 at 11:26 AM

    Hi Laura Taylor,

    Sorry that you have faced issues with your Zapier integration.

    We have released a new Zapier "New Submission" instant trigger. Updating your zaps with this new trigger will eliminate the issues you are facing.

    While updating your zap or creating a new one you will see the Jotform app versions you have installed before. To access the new version, please select the "Latest" version.

    1680534919 642aed8795664 Screenshot 10Then in the trigger selection, you can select the new instant "New Submission" trigger.

    1680535156 642aee74658fa Screenshot 21

    If you have any questions/feedback, please let us know.