Zapier issues, Constantly receiving error on Zapier for Throttling.

  • smithaudiovideo
    Asked on March 26, 2023 at 7:20 PM

    Zap alert

    We ran into a problem with one of your Zaps.

    Create a lead in Workiz when new submission in Jotform

    Received 1 error

    Edit this Zap

    Error Message


    Jotform

    Trigger partner failure: ('Jotform throttling https://zapier.api.jotform.com/form/230430599345054/submissions?orderby=created_at%2CDESC&limit=100', 60)


  • Rica JotForm Support
    Replied on March 27, 2023 at 12:48 AM

    Hi Aretus,

    Thanks for reaching out to Jotform Support. I’m sorry you're having difficulties with this. This is actually a known issue and it is due to the limits for Zapier on our servers. Our developers are aware of this and they are now working on getting this issue fixed. We'll circle back on this thread once we hear from them.

    Thanks for your patience and understanding, we appreciate it.


  • Rica JotForm Support
    Replied on March 31, 2023 at 3:53 AM

    Hi Aretus,

    Thanks for your patience. We have received an update from our developers. They have released a new Submission Trigger at Zapier that will overcome this issue. When you are setting up zaps only, the new version will be shown to you:


    image Screenshot 10

    When updating an existing zap having the old version of the New Submission trigger, you need to change the App on your zaps to the latest version of the Jotform app:

    image Screenshot 10

    Give it a try and let us know how it goes.

  • smithaudiovideo
    Replied on April 1, 2023 at 5:07 AM

    I can not view your images

  • Durand_C
    Replied on April 1, 2023 at 11:06 AM

    Hi Aretus,

    Thanks for getting back to us. I will repost the entire with the images for you. They have released a new Submission Trigger at Zapier that will overcome this issue. When you are setting up zaps only, the new version will be shown to you:

    1680361572 64284864073e6  Screenshot 10When updating an existing zap having the old version of the New Submission trigger, you need to change the App on your zaps to the latest version of the Jotform app:

    1680361501 6428481dc2977  Screenshot 21

    Give it a try and let us know how it goes.