Even after purging submisisons, I receive a message about my limit

  • mkornegay2
    Asked on July 7, 2023 at 7:48 AM
    I did this already. There is nothing in archive or trash. Everything has been purged as per your documentation. Now after some time it is showing reset, but it was not immediate. Thanks.
  • Olivia JotForm Support
    Replied on July 7, 2023 at 8:02 AM

    Hi Matt,

    Thanks for reaching out to us. And I'm sorry that this is happening. I checked your account and recalculated your limits. It should be working right now without any issues. Can you check it again? If the issue still persists, please let us know.

    Reach out again if you need any other help.