notification email

  • ocjhelpdesk
    Asked on October 14, 2015 at 12:17 PM
  • beril JotForm UI Developer
    Replied on October 14, 2015 at 4:28 PM


    Can you provide more details about your concern? At that time, we can assist you more properly.


    If you are asking setting up Email Notifications, please check the guide below:



    If you are not able to receive emails when a customer submits a form.

    Your email address, is Not in our bounce list.

     notification email Image 1 Screenshot 30

    I also checked your mail logs. It seems [2015-10-14 16:04:15] Forum-Reply SENT to from via AMAZONSES 

     notification email Image 2 Screenshot 41

    In addition to that, to prevent getting you email address back to the amazon suppression list, kindly check the guide below:


    Could you please check your spam, trash and bulk folders? If you find them there, please mark them as not spam in order to not go into the folder any more.

    Lastly, you are currently using a custom sender email address through verification method. If this is not working to some of your forms, I would suggest using our SMTP method(s):


    I hope that works.

    If this doesn't answer your question, please explain further and/or add more details about it so we can assist you properly.

  • ocjhelpdesk
    Replied on October 14, 2015 at 4:39 PM

    Sorry you can close this question.  We resolved. it.

  • victor
    Replied on October 14, 2015 at 7:55 PM

    Glad you were able to solve this issue. If you have any question or require assistance, please do not hesitate to contact us.