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    notification email

    Asked by ocjhelpdesk on October 14, 2015 at 12:17 PM
    email
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    JotForm Support

    Answered by beril on October 14, 2015 at 04:28 PM

    Hi,

    Can you provide more details about your concern? At that time, we can assist you more properly.

     

    If you are asking setting up Email Notifications, please check the guide below:

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

     

     

    If you are not able to receive emails when a customer submits a form.

    Your email address, rrossi@provincialcourt.bc.ca is Not in our bounce list.

     

    I also checked your mail logs. It seems [2015-10-14 16:04:15] Forum-Reply SENT to rrossi@provincialcourt.bc.ca from noreply@jotform.com via AMAZONSES 

     

    In addition to that, to prevent getting you email address back to the amazon suppression list, kindly check the guide below:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

     

    Could you please check your spam, trash and bulk folders? If you find them there, please mark them as not spam in order to not go into the folder any more.

    Lastly, you are currently using a custom sender email address through verification method. If this is not working to some of your forms, I would suggest using our SMTP method(s):

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

     

    I hope that works.

    If this doesn't answer your question, please explain further and/or add more details about it so we can assist you properly.

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    Answered by ocjhelpdesk on October 14, 2015 at 04:39 PM

    Sorry you can close this question.  We resolved. it.

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    Answered by victor on October 14, 2015 at 07:55 PM

    Glad you were able to solve this issue. If you have any question or require assistance, please do not hesitate to contact us.

    Regards