How am I able to download the data after deleting the submission data?

  • Benti78
    Asked on July 1, 2016 at 1:14 PM

    I deleted all my submissions with included data, but if i open an older link, i can download the old uploaded data! Thats critical point. My upload folder is after clear all submissions completely free. But i can use the old links from the submission-responds and can download the files!

  • Kiran Support Team Lead
    Replied on July 1, 2016 at 3:04 PM

    I understand that you are able to download the files after deleting the submission data from your account. I have checked your account and see that the account is clear with no submissions and storage space. The deleted files from your account should take time to sync with the files on the file storage server. Once the files are deleted from the file storage server, the files cannot be downloaded.

    Hope this information helps!