How am I able to download the data after deleting the submission data?

  • Benti78
    Answered on July 01, 2016 01:14 PM

    I deleted all my submissions with included data, but if i open an older link, i can download the old uploaded data! Thats critical point. My upload folder is after clear all submissions completely free. But i can use the old links from the submission-responds and can download the files!

  • Kiran JotForm Support
    Answered on July 01, 2016 03:04 PM

    I understand that you are able to download the files after deleting the submission data from your account. I have checked your account and see that the account is clear with no submissions and storage space. The deleted files from your account should take time to sync with the files on the file storage server. Once the files are deleted from the file storage server, the files cannot be downloaded.

    Hope this information helps!