How can I add an additional Notification email if the total amount is zero?

  • amritrupam
    Asked on November 29, 2023 at 9:14 AM

    And one more question please.

    I would like to send an additional notification if total amount is 0. In the conditions, I can only change the recipient of a notification email, not enable or disable the sending.
    How could I do that please? To send an additional notification if total amount is 0


    Thanks a lot

  • Neil JotForm Support
    Replied on November 29, 2023 at 9:48 AM

    Hi Symantra,

    Thanks for reaching out to Jotform Support. Just to confirm, is this going to be sent to another email address, or will it be yours? If it's the latter, regardless of what total amount is on the form, that data will always be sent to your email address, as per your default notification email. Here's an example:

    I submitted two different submissions. The first is with the 100% discounted coupon (the total amount is zero).

    How can I add an additional Notification email if the total amount is zero?  Image 1 Screenshot 40

    Second is with a total amount of 25:

    How can I add an additional Notification email if the total amount is zero?  Image 2 Screenshot 51

    As you can see, both amounts or outcomes were sent to my email address. But if you're looking to have this notification email sent to another email address, then the Change Email Recipient conditional will do the trick. Just create another notification email, and then use that on the condition you will create. (Just like the one you have on your form.)

    How can I add an additional Notification email if the total amount is zero?  Image 3 Screenshot 62

    Reach out again if you need any more help.

  • amritrupam
    Replied on November 29, 2023 at 9:55 AM

    Thanks. I need 2 notifications (1 mandatory and 1 conditional). Always sent to same email (my email)

    1) Mandatory email is all form fields - The default one

    2) Option email is with a specific text when amount is 0.

    As you can see, first will always be sent. And second should be sent only when amount is 0.

    I have an automation flow in my Inbox that is triggred when I receive second notification. I want that to be triggred only when amount is 0.





  • Neil JotForm Support
    Replied on November 29, 2023 at 10:35 AM

    Hi Symantra,

    Thanks for getting back to us. You can still use the Change Email Recipient condition. You can create two conditional logic.

    • The first one will be: IF the total amount (form calculation widget field) is equal to "zero", send the Notification 1.
    • And the second will be: IF the total amount "is not equal to" to zero, send the Notification 2. Check out my example below:

    How can I add an additional Notification email if the total amount is zero?  Image 1 Screenshot 20

    Give it a try and let us know if you need any help.