Not able to setup Notification email.

  • blighty1
    Asked on October 9, 2016 at 2:53 AM

    tried it several times. Did not work. Very frustrated.

  • jonathan
    Replied on October 9, 2016 at 3:00 AM


    Please provide us more details about the difficulty you were having. Were you not able to setup the form Notification E-mail? 

    Can you tell us if there was any error message visible while you were setting up?

    We can provide you with the appropriate response and suggestions once we have a better understanding of the problem.

    We'll wait for your response.

    Thank you.

  • Vinita01
    Replied on October 9, 2016 at 4:06 PM

    Hi, I'm having a similar problem.  Edits to my notification and autoresponder email are not saving.  I tried to delete them and create new ones.  The default emails are being sent instead of the edited versions.  Thanks for you help! 



  • David JotForm Support Manager
    Replied on October 9, 2016 at 5:10 PM

    @Vinita01, your concern will be addressed on the following thread: 

  • blighty1
    Replied on October 10, 2016 at 12:44 AM
    Windows 10 set your email to blacklist status on a recent update. I have reset to whitelist status & test emails are now working. I suggest that you include this as a simple “try this first” action in your FAQ in addition to the obscure & rather arcane current help notes. =D

    George Grant
    Licensed Massage Therapist
    2432 Main Street, #F, Longmont, CO 80501
    Phone: (303) 775-5715
    Web Site:
    Save a tree and help me be green! Please
    consider our environment before printing email messages.

  • Chriistian Jotform Support
    Replied on October 10, 2016 at 1:13 AM

    Thank you for the suggestions, and I am glad to know that the emails are now working fine. If you encounter any further issues or need further assistance, feel free to contact us again. Regards.