Not able to setup Notification email.

blighty1
Asked on October 09, 2016 at 02:53 AM

tried it several times. Did not work. Very frustrated.

This is a re-post of a comment on Setting up Email Notifications
Jonathan

Jotform Support

Answered on October 09, 2016 at 03:00 AM

Hi,

Please provide us more details about the difficulty you were having. Were you not able to setup the form Notification E-mail?

Can you tell us if there was any error message visible while you were setting up?

We can provide you with the appropriate response and suggestions once we have a better understanding of the problem.

We'll wait for your response.

Thank you.
Vinita01
Answered on October 09, 2016 at 04:06 PM

Hi, I'm having a similar problem. Edits to my notification and autoresponder email are not saving. I tried to delete them and create new ones. The default emails are being sent instead of the edited versions. Thanks for you help!
David

Jotform Support Manager

Answered on October 09, 2016 at 05:10 PM

@Vinita01, your concern will be addressed on the following thread: https://www.jotform.com/answers/955506
blighty1
Answered on October 10, 2016 at 12:44 AM

Windows 10 set your email to blacklist status on a recent update. I have reset to whitelist status & test emails are now working. I suggest that you include this as a simple “try this first” action in your FAQ in addition to the obscure & rather arcane current help notes. =D

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Chriistian
Answered on October 10, 2016 at 01:13 AM

Thank you for the suggestions, and I am glad to know that the emails are now working fine. If you encounter any further issues or need further assistance, feel free to contact us again. Regards.